Refund policy

We want you to shop with confidence! 💖 That's why we offer a 7 Days Easy Return Policy and allow Open Parcel Service.

1. Return Period You can return or exchange your order within 7 days of delivery.

2. Parcel Opening We allow customers to open the parcel before payment (for COD orders) to ensure the correct product is received.

3. Eligibility for Return

• The item must be unused, unwashed, and undamaged.
• It should be in its original packaging.
• Certain items (like hygiene products or sale items) are non-returnable.

4. How to Request a Return

• Contact our Customer Support within 7 days of delivery.
• Share your order details and reason for return.
• Once approved, you'll receive return instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund / Exchange

• Refunds are processed through the original payment method.
• Shipping charges are non-refundable.
• Exchanges can be made by placing a new order after the return is approved.

6. Damaged or Wrong Product If you receive a damaged, defective, or wrong item, contact us immediately — we'll replace it or issue a full refund.